Toho Privacy Policy

Toho Technologies Inc. (“Toho Technologies,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our mobile application (“Toho”) and related services.

By using Toho, you consent to the data practices described in this policy.

1. Scope & Application

This Privacy Policy applies to all users of Toho, including:

• Clients: who request home services through the app.
• Pros: who provide services through the Toho platform.

This policy also applies to all interactions with Toho, including app usage, customer support, and any related services.

2. Information We Collect

We collect the following types of information to improve our services:

2.1 Information You Provide

• Account Information: Name, email, phone number, password.
• Profile Information: Address, profile photo (optional), and service preferences.
• Payment Information: Collected and processed securely through Stripe (we do not store credit card details).
• Service Provider Information: Licensing, background check data (processed by Verification Canada), and business registration (if applicable).

2.2 Location Data

• Clients: You can opt in to provide location data for location autocomplete
• Pros: We collect real-time location data when a Pro is actively using Toho to provide accurate ETAs and improve job tracking. Location tracking may continue in the background even when the app is not in use, to ensure proper functionality.
• Managing Location Data: Users can enable or disable location tracking through their device settings, but certain app features may be limited if disabled.

2.3 Usage & Device Information

• Device Information: IP address, device type, OS version, mobile network, and app version.
• App Activity: Service bookings, interactions, preferences, and troubleshooting logs.

3. How We Use Your Information

We use collected data to:

• Provide, operate, and improve Toho’s services.
• Match Clients with Pros efficiently.
• Process payments and ensure secure transactions.
• Conduct background checks on Pros through Verification Canada.
• Provide customer support and resolve disputes.
• Analyze trends to improve user experience.
• Comply with legal and regulatory requirements.

Toho does not sell your personal data to third parties.

4. How We Share Your Information

4.1 With Service Providers

We share data with trusted third-party providers to operate Toho effectively:

• Verification Canada: Conducts background checks for Pros.
• Stripe: Processes all payments securely.
• Cloud Hosting & IT Services: To ensure app functionality and security.

4.2 Legal & Compliance

We may disclose your information if required to:

• Comply with legal requests or investigations.
• Enforce our Terms and Conditions.
• Protect the rights, safety, or security of Toho, its users, or the public.

4.3 Business Transfers

In case of a merger, acquisition, or sale, your data may be transferred to a new entity. We will notify you if such changes occur.

5. Data Security & Storage

We implement industry-standard security measures to protect your data. However, no online service is 100% secure. Users are encouraged to:

• Use strong passwords.
• Keep account details private.
• Report suspicious activity to Toho.

Your data is stored securely and retained as long as necessary to provide services and comply with legal obligations.

6. Your Rights & Choices

6.1 Access & Updates

Users can access and update personal data in the Toho app settings or by contacting customer support.

6.2 Location Data Management

Users can enable/disable location tracking in their device settings. However, some features may be limited if location services are disabled.

6.3 Account Deletion

Users may request account deletion by contacting Toho support. Some data may be retained for legal, security, or regulatory reasons.

7. Cookies & Tracking Technologies

Toho uses cookies and similar technologies to:

• Improve app functionality.
• Analyze user interactions.
• Provide a better service experience.

8. Children’s Privacy

Toho is not intended for individuals under 18 years old.

9. International Data Transfers

Toho operates in Canada. If you use our services from outside Canada, your data may be transferred and processed under Canadian privacy laws.

10. Updates to This Privacy Policy

We may update this policy from time to time. We will notify users of major changes via the Toho app or email. Continued use of Toho after updates constitutes acceptance of the revised policy.

11. Contact Information

For any questions or privacy-related concerns, please contact us:

Toho Technologies Inc.
553 Kennedy Rd.
Toronto, Ontario, Canada M1K 2B1

Email: contact@tohoapp.com
Phone: 416-809-1582

By using Toho, you acknowledge that you have read, understood, and agree to this Privacy Policy.